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EU Privacy Notice

更新日：

はじめに

In the context of your use of our websites, products, applications or online, cloud-based or mobile services or when you otherwise interact with us, we process personal data. The protection of personal data is important to us. We process personal data only in accordance with the applicable data protection requirements, in particular the General Data Protection Regulation (GDPR) and applicable national data protection laws.

Below you will find information about us as the controller under data protection law and our data protection officer (A). You will also find information below about the processing of personal data (B) and your rights in relation to data processing (C).

  1. Information on the controller
    1. Identity and contact details of the controller
      • QSC, LLC
        1675 MacArthur Boulevard
        Costa Mesa, CA 92626
        United States of America
        Phone: +1 714 754 6175
        privacy@qsc.com

        QSC is not the controller for specific products, Q-SYS Reflect or the Q-SYS App.
    2. Identity and contact details of the controller’s representative and data protection officer
      • QSC EMEA GmbH
        Privacy Coordinator: Juergen Schaefer
        Telephone: +49 172 9918912
        Email: privacy@qsc.com
        Address: Am Ilvesbach 6
        74889 Sinsheim, Germany
      • QSC’s Data Protection Officer
        HewardMills Limited
        77 Farringdon Road, London EC1M 3JU
        +44 20 4540 5853
        dpo@hewardmills.com
  2. Information on the processing of personal data
    In the context of your use of our products and services, we process your personal data. Our products and services include any (i) software and hardware products sold by QSC’s Pro Audio business unit, (ii) software and hardware products sold by QSC’s Q-SYS business, (iii) customer care, technical and after sales support services, (iv) professional commissioning services, (v) live or online training services, (vi) Q-SYS Reflect and other platform or cloud-based services, and (vii) any other services provided by QSC relating to the foregoing (together “Products and Services”). This Privacy Notice only applies to processing of your personal data for which QSC acts as a data controller.
    1. Personal data and their sources
      1. Information you provide us
        The types of information we may collect directly from you include:
        • お名前、別名、住所、電話番号、QSCアカウントのログイン情報、または政府発行の識別子（本人確認のために提供するIDなど、場合によっては市民権や在留資格を反映する場合があります）などの識別子。
        • payment information, such as a credit card number;
        • 年齢、性別または性自認、人種、性的指向、またはプロフィールを作成する場合など、その他の保護された分類が明らかになる可能性のある情報。
        • 購入や製品登録などの商用情報、および購入した製品に関する情報（例：製品のモデルとシリアル番号、製品の使用目的、製品購入のレシートなど）などの保証情報製品を購入した小売店、その他の団体や個人、製品を購入した理由、およびお客様が提供することを選択したその他の情報
        • internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details; the content of email and text messages, such as those you can send with Alexa or that are processed through Alexa’s VIP Filter; or information used to prevent and detect fraud or other unauthorized activity, including informing customers if such activity were to affect them;
        • geolocation data, such as the location of your device or computer, which may in some cases constitute precise geolocation information;
        • data and information from Q-SYS Cores and Q-SYS and third-party peripherals connected to, monitored, or managed using the Services, such as: system and peripheral logs (including syslogs and event and licensing logs), operating system metrics (including CPU load and memory and file system usage), design summary information (including inventory of connected devices and software components and plugins used), device and sensor telemetry (including ethernet statistics and loading conditions); and
        • アンケート、コンテスト、オファー、プロモーション、製品およびサービスのインタラクティブな領域に参加する場合、技術サポートまたはカスタマーサポートをリクエストする場合など、お客様が提供することを選択したその他の情報。
      2. Information we collect automatically
        お客様が製品およびサービスにアクセスまたは使用すると、自動化されたテクノロジーの使用を通じてお客様に関する次の情報が収集されます。
        • インターネットまたはその他の電子ネットワーク活動情報（インターネットプロトコル（「IP」）アドレス、場所、オペレーティングシステム、ブラウザの種類と言語、インターネットサービスプロバイダー、アクセス時間、閲覧したページ、クリックしたリンク、その他の情報などの特定のログファイル情報を含む）製品およびサービスにおけるお客様のアクティビティーについて。
        • 製品およびサービスへのアクセスに使用するコンピューターまたはモバイルデバイスに関する情報（デバイスのモデルと構成、オペレーティングシステムとバージョン、固有のデバイス識別子、ネットワーク情報、および当社のアプリケーションの使用に関する情報を含む）
        • 該当するQSCソフトウェアを介してお客様が同意した場合、技術情報、診断情報、使用状況情報、およびQSCソフトウェアの使用に関連するその他のデータおよび情報を収集します。ソフトウェアコンポーネントとそのプロパティの。デバイスの構成情報と一般的な場所（国、都道府県、市区町村など） Q-SYS ソフトウェアのバージョン、ビルド番号、概要、およびメトリックス。
        • information collected by cookies and other tracking technologies, if you have given your consent via the cookie banner. For more information please refer to our Cookie Notice.
        • 地理位置情報データ（デバイスやコンピューターの位置など）。場合によっては、正確な地理位置情報を構成する場合があります。そして
        • 推定データ（購入の好みに関する情報など）
      3. Information we collect from third party sources
        QSC may receive information from other third party sources and combine it with information we collect directly from you or from automated technologies. Specifically, we may collect your personal information from the following third parties: dealers, integrators, distribution networks, and other QSC commercial partners. This information helps us update, expand, and analyze our records, develop and improve QSC’s Products and Services, identify new customers, conduct surveys, sweepstakes and contests, and create more tailored marketing to provide Products and Services that may be of interest to you.
    2. Purposes and legal bases of the processing
      We may process your personal data for the following purposes:
      • Provide and deliver our Products and Services and other materials that you request.
        The legal basis for this processing of your personal data is Article 6(1)(b) GDPR (fulfilment of a contract).
      • Send you information related to your purchase of Products and Services, including confirmations and invoices.
        The legal basis for this processing of your personal data is, depending on the processed information, Article 6(1)(b) GDPR (fulfilment of a contract).
      • Send you technical notices, software and firmware updates, security alerts and support and administrative messages.
        The legal basis for this processing of your personal data is Article 6(1)(b) GDPR (fulfilment of a contract) or, where this does not relate to an existing contract between you and QSC, LLC, Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is providing you with information on technical aspects that may be relevant for your use of the Products and Services.
      • Evaluate interest in, develop, enhance, localize, improve and analyze the performance and/or condition of our Products and Services.
        The legal basis for this processing of your personal data is Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is improving and enhancing our Products and Services.
      • Provide technical support and customer service, including troubleshooting and localization, and respond to your comments, questions and requests.
        The legal basis for this processing of your personal data is Article 6(1)(b) GDPR (fulfilment of a contract) or, where this does not relate to an existing contract between you and QSC, LLC, Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is providing you with technical support and customer services in order to enhance your experience with our Products and Services.
      • Communicate with you about Products and Services, offers, promotions and events, and provide other news and information about QSC and our select partners.
        The legal basis for this processing of your personal data is Article 6(1)(a) GDPR (consent) or, where you did not grant your consent for this purpose, Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is providing you with advertisement materials.
      • Monitor and analyze trends, usage and activities in connection with the Products and Services.
        The legal basis for this processing of your personal data is Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is improving and enhancing our Products and Services.
      • Detect, investigate and prevent fraudulent transactions and other illegal activities, and protect the rights of QSC and others.
        The legal basis for this processing of your personal data is Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is preventing illegal activities and protecting the rights of QSC and others.
      • Gather data about how people use our Products and Services, and identify improvement areas about how we deliver support services.
        The legal basis for this processing of your personal data is Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is improving and enhancing our Products and Services.
      • Personalize and improve the Products and Services and provide advertisements, content and features that match your Service or Product usage or interests.
        The legal basis for this processing of your personal data is Article 6(1)(a) GDPR (consent) or, where you did not grant your consent for this purpose, Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is personalizing the Products and Services and providing you with advertisement materials.
      • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards.
        The legal basis for this processing of your personal data is Article 6(1)(a) GDPR (consent) or, where you did not grant your consent for this purpose, Article 6(1)(f) GDPR (balancing of interests). Our legitimate interest is providing you with advertisement materials.
      • Carry out other purposes that are described to you at the time the information is collected, including the applicable legal basis.
    3. Recipients
      We may share your personal information with third parties as follows:
      • 当社の関連会社、従業員、コンサルタント、代理店、ベンダー、サプライヤー、コンサルタント、その他のサービスプロバイダーとの間で、当社に代わって仕事を実施したりサービスを実施したりするためにかかる個人情報へのアクセスが必要になります。
      • ディーラー、インテグレーター、ディストリビューター、その他の商業パートナーと協力してQSC製品およびサービスを販売およびマーケティングします。
      • プロフェッショナルアドバイザーと;
      • お客様がQSCアカウントを作成し、当社の製品およびサービスの特定のインタラクティブな領域 （例： QSCコミュニティ） に参加すると、 QSCコミュニティに最後にアクセスしたときのユーザー名など、お客様に関する特定の情報が公開される場合があります。あなたが投稿した内容と、 QSCコミュニティーで行った投稿の数。
      • 適用される法律、規制、法的手続きに従って、または開示が必要とされると当社が判断する場合、お客様の個人情報の要求に対応する場合。
      • If we believe your actions are inconsistent with our user agreements or other policies in order to protect the rights, property or safety of QSC;
      • In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business or other change of control transaction or any financing;
      • QSCと現在または将来の親会社および子会社の間。
      • お客様の同意を得た場合、またはお客様の指示により共有した場合に限り、その他の数え切れない目的で使用するため。
      • また、お客様を特定するために合理的に使用することはできない、集約、匿名化、または匿名化された情報を共有する場合があります。
    4. Retention period
      QSC retains personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or to meet legal or regulatory requirements.
    5. No obligation to provide data
      You are neither legally nor contractually obliged to provide us with your personal data. However, in case you do not provide us with your personal data, we cannot provide you with all or parts of our Products and Services.
    6. No automated decision making, including profiling
      No automated decision making takes place.
  3. Information on the rights of data subjects
    As a data subject, you have the following rights with regard to the processing of your personal data:
    • Right of access (Art. 15 GDPR)
    • Right to rectification (Art. 16 GDPR)
    • Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
    • Right to restriction of processing (Art. 18 GDPR)
    • Right to data portability (Art. 20 GDPR)
    • Right to withdraw consent (Art. 7(3) GDPR)
    • Right to lodge a complaint with the supervisory authority (Art. 77 GDPR)

We would like to draw your particular attention to the following rights to object in accordance with Art. 21(1) and (2) GDPR:

Right to object on grounds relating to your situation (Art. 21(1) GDPR)

As a data subject, you have the right under Art. 21(1) GDPR to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6(1)(e) or (f) GDPR, including profiling based on those provisions.

In the event of an objection, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Right to object to direct marketing (Art. 21(2) GDPR)

Where personal data are processed for direct marketing purposes, you as the data subject have the right pursuant to Art. 21(2) GDPR to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

In the event of an objection, we will no longer process the personal data for direct marketing purposes.

You may contact us for the purpose of exercising these rights using the contact information provided in Section A.

QSC | EU Privacy Notice